Customer Support Executive - SaaS

Customer Support Executive – SaaS
Epworth (DN9) – Office Based, 5 Days/Week
£25,000–30,000 Base + Growing Tech Business
  
We’re looking for a Customer Support Executive to join a fast-growing SaaS business that’s transforming how organisations manage their workforce. With rapid growth, exciting plans ahead, and a real commitment to service excellence, this is a fantastic opportunity to build your career in customer support.
  
You’ll be part of a friendly, high-performing team, helping customers get the most out of our platform and Chatbot support channels. With structured training, clear career progression, and the chance to learn new skills, this is an ideal move for someone who enjoys helping people and wants to grow in a supportive environment.
  
What you’ll do:  

• Provide responsive support to customers across both our Chatbot and platform
• Handle a wide variety of customer questions, ensuring a positive and helpful experience
• Escalate issues where needed and work closely with colleagues across support and other teams
• Help improve our FAQs and support resources to make life easier for our customers
• Learn our platform in detail so you can give clear, confident answers

What we’re looking for:  

• 1–2 years’ experience in customer service, support, or a help desk environment
• A clear and friendly communicator with a genuine people-first attitude
• Someone who enjoys problem-solving and helping others succeed
• Reliable, organised, and comfortable working in a fast-moving business
• Ambitious and positive—you’ll have every opportunity to progress your career

Why this role?
  
This is a brilliant opportunity to join a growing business where your work will make a real difference to customers every day. You’ll be supported by an experienced team, receive hands-on training, and enjoy clear career development opportunities into senior support or customer success roles.
  
Perks & Benefits:  

• £25–30k base salary
• 9–5 working day (4pm Friday finish)
• Fresh breakfasts and lunches from our in-house chef
• Table tennis, gym, breakout spaces, and plenty of snacks
• 25 days holiday + birthday off + Christmas closure
• Bupa healthcare, enhanced pension, MacBook provided
• Big growth plans ahead—including an employee share scheme

Certus Recruitment Group is a well-established specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.