Technical Support Engineer
- Melbourne
- Permanent
- Permanent IT
- 1562781
- 15/11/2024
Seeking a Technical Specialist (Level 3/4) for a Cutting-Edge SaaS Company in the Education Sector!
Are you passionate about tech support and looking to make a meaningful impact? We’re hiring for a Technical Specialist (Level 3/4) role with a growing SaaS provider serving schools across ANZ. This is an opportunity to work with innovative, cloud-based solutions that support everything from school management and curriculum to finance and student well-being.
What You’ll Do:
- Provide advanced technical support for internal and external client inquiries.
- Manage Level 3 support requests and handle Crystal Reports to keep clients’ data accurate and accessible.
- Deploy software and monitor hosted sites to ensure seamless, secure operations.
- Assist with client transitions from on-premise setups to hosted environments.
- Collaborate with quality and development teams to troubleshoot and enhance product reliability.
- Skilled in SQL Server, T-SQL, IIS, and C#, with knowledge of HTML, CSS, JavaScript, and JQuery.
- An excellent problem-solver with strong communication skills, able to translate tech details into client-friendly guidance.
- Client-focused, self-motivated, and always looking for ways to improve.
- Previous experience in technical support or software deployment is a plus.
This role offers a collaborative, flexible environment with a focus on work-life balance and career growth. You’ll work alongside a supportive team, enjoy great employee wellness perks (including a paid day off for your birthday!), and make an impact in the education sector.
Location: Brandon Park, Melbourne.
If this sounds like you, let’s connect! Apply directly or reach out to Michael Burne at michael.burne@certusrecruitment.com with your resume.